net, pubg. 168. Open an internet browser and type in the Virgin Media IP address: 192. com under Blocked Websites section and then select Add. Stream from Virgin Media. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. ThanksFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Web Safe. 1/help for specific device where Web Safe is not working. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. FWIW Child Safe of recent seems to lack stability with posts on the forum noting: changes not being saved saved changes reverting without obvious cause Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites ty. Go to the URL of a proxy site. Web safe provides ultimate protection when using the internet. Faced with this you can change the. 8. I tried to check the AS name as advised on the forum , here is what I found. 8. 1. Please help. In the second case, Virgin may block websites if they receive a Court Order to do so. Try computers with Cisco’s OpenDNS using 208. I keep getting the message seen in the attached picture. 100. It may take up to 24 hours for the change to be. 1. Changing network settings to use any Public DNS should re-gain full access for the device. Let us know if you need anything further, we're always happy to help. Account - Cable. Virgin Mobile. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Remember that parental control settings are only one part of online safety. on 06-05-2023 22:30. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. They come in all shapes and sizes, from stand-alone software to. 1. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 48. You will be prompted to enter your PIN Number. Click: Settings. I tried to check the AS name as advised on the forum , here is what I found. Social media apps also do not load photos or videos on apps like Facebook and Instagram. Plug in your Virgin Media router. Joining in. 2. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. Please allow me to send you a PM so I can look into this further. Contact the site operator for further help. changes not being saved; saved changes reverting without obvious cause; Should you still wish to use Child Safe then sign in here and:. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. Stay safe online. on 08-02-2023 16:22. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Options. Enter your credentials and press OK to log into the router settings menu. 67. 1. Options. ”. Discover the web for yourself. 1. 0 you will need to use 192. 3. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 99. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. By clicking Accept, you consent to the use of cookies. How to turn off parental control on Virgin Media TV. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Your Virgin TV PIN. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. I’m pretty sure I had it turned on in my old house and it was fine. ' The child safe settings are on and correctly configured. Give your child a safe space to explore their curiosity online. Just knowing what they’re doing and who they’re talking. Open a new account or log in to your virgin Media account using your email address and password. Go to your browser settings and click Advanced settings. Don't Create Content Areas in Blocks, No nesting blocks. Hi. 0 Kudos. Re: Child Safe - Sorry the changes you made were not saved, please try again. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. uk. My F -Secure Choose device type 3. Parental controls are a set of tools designed to protect and keep children safe online. Click Turn Kidsafe OFF to confirm. try going to if Web Safe is on this site should be blocked. 1 on your browser. ' The child safe settings are on and correctly configured. Prefer Controllerless blocks. Either: add adguard. on 05-02-2023 14:03. We give all our customers a complete, market leading security package called Virgin Media. 0. Learn more. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Tech Chatter. ”. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Is it possible that the OP's public IP address changed at or around the time the Child Safe DNS ceased to function ? Could it be that Child Safe DNS perhaps works like OpenDNS where the desired exclusion settings are applied to DNS requests arriving from specified public IP(s) and any changes in ISPs public IP(s) have to be kept up to. You can also take our Children's internet safety test which. Security matters. 168. In response to lotharmat. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. It is managed from the Virgin Media online account. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. Web safe provides ultimate protection when using the internet. ct Mark as Helpful Answer. 67. 220. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. I am sorry to hear you've been having some issues with WebSafe. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. . 2. It may take up to 24 hours for the change to be. If it’s your child’s iPhone. Thanks, Virgin Media and you have confirmed Child Safe is on. Healthcare Professionals. Tuning in. Account - Mobile. Virgin TV 360. Learn about online safety. 4. Virgin Media; My Virgin Media; Shop; Help;. 8. Options. 220Hi @Alec99. If you changed the computer's network settings to use any Public DNS does that re-gain access. But checking 1. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAltering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Try with OpenDNS using 208. Networking and WiFi. Broadband & mobile networks. Parental controls are a set of tools designed to protect and keep children safe online. . This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. Looks like it's not toggling off / on at virgin media end. Reply. Hi , Thanks for coming back to me. Foster carers and adoptive parents. Virgin Media takes online safety seriously. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Afterward, click Apply and save your settings. all the usualModel : Hardware Version : Firmware Version : ISP : Hi All, First time poster here so please go easy on me :) We have a TPLINK ARCHER c3200 that is connected into a Virgin Media Superhub3 (set to Modem mode). Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. Clicking on Overview. QuickStart, set up and connections. Bypass Child Safe. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. And shown to even younger children. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. ; Online: This tells your contacts if you are. I've tried a router reboot but that has not fixed it. Take a look at the pull-out tab on the side of the Hub 3. Any website unsuitable for children is blocked by default. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. 220. Are you seeing the old UI (left) or the new UI (right). This is a workaround for when Child Safe does not or can not be turned off. 222 and 208. At Virgin Media, we pride ourselves on our parental controls. Options. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Please let us know. 220. Go to Account settings, then Account details b. Try with OpenDNS using 208. From checking the system, you'll need to log in to your online account - virg. These tools can be installed across all devices, including mobile phones, computers and consoles. 3. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. saved changes reverting without obvious cause. Account - Cable. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 65% of young people aged 11-16 are in favour of the. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. comThis website uses cookies. All Rights Reserved3. I did try to access a restricted site over the WIFI and. Security matters. 1. Search for proxy sites. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Reply. Solved: Hi, I can't seem to turn on Web Safe. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Once you have registered you’ll be able to do download the f-secure app onto your device. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Learn more. To do this: Press Home on the remote. 220 OpenDNS provide in. 168. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 4. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. OpenDNS provide instructions here :. The Virgin Media Safety Settings have several options available for parents to apply. That’s why we’re here to help. My Virgin Media App. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. on 09-09-2023 11:35. 4. jump to content. Manage Your Account. We created Web Safe for our customers to make browsing safety a no-brainer. AS Name. 168. Working hard to help connect the nation, shop our offers and order online. Thanks for confirming your details via private message @JohnnyT8. It's easy to turn on. 0. Open the Play Store app and tap the Menu button. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. 1. Selecting My apps. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 67. 3. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!Now it doesn’t. Options. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Our step by step parental controls guides will help you to set up the right controls and privacy settings on the. Faced. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Healthcare Professionals. 159. An adult using a social networking site, chat room or online forum can pretend to be anyone –. This is a workaround for when Child Safe & Virus does not or cannot be turned off. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. 168. com under Blocked Websites section and then select Add. on 11-02-2023 12:31. on 17-02-2023 16:14. We would like to show you a description here but the site won’t allow us. Minimize database calls. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Friday, 26th June 2015. 67. Child Safe. Parental controls block websites and applications that you think are unsuitable for your child. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Very sorry to hear you've got an issue with the Child Safe feature. My Virgin Media App. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Sabrina. 140 and not, the expected, 81. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. 100). Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I've tried a router reboot but that has not fixed it. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Bypass Child Safe & Virus Safe. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. 1. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. For more tips on how to keep your kids safe online,. I'm Having exactly the same problem since Thursday, both in Safari and Firefox. Account - Cable. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. My services: HD TV on VIP (+ Sky Sports. However, adult sites are not blocked. Child grooming. maybe it DOES exist - Virgin Media Child Safe Settings have Blocked it. IPSec Pass-Through. They are 8. 67. - 5083340. Parental controls block websites and applications that you think are unsuitable for your child. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Status Message: This can be customised to show what the person wants to share with their contacts. Preferred DNS 192. 8. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Subnet prefix length 255. This age limit applies to most social media sites and has been dictated by US law through the Children's. . That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. It shows that it is ‘on’ but doesn’t block any websites at all. If explicit content is found, it can be deleted by Discord. Security matters. That said, the more you know about the web, the better understanding you. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. 3. 162. Click the big on/off icon to connect. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. Browse Virgin Media Virgin Media Community. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. When I try to select them, the system won’t - 5386140. Options. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. This is what I tried to enter. Sign into your My BT account online. I am also experiencing the same issue. Chrome Router Smart TV More. Account - Cable. I have just had VM broadband installed. 5. Doesn't work in Igconito, Chrome Browser, Edge or Safari. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there. 123,8. 1. Tuning in. If you change the computer's network settings to use any Public DNS that will re-gain full access. Once logged in you will see 2 filters; Virus Safe and Child Safe. com, minecraft. Security matters. Social media guides. As Matthew_ML previously stated these default / factory settings can be changed:. SpeedQuickStart, set up and connections. If Child Safe. Here’s how we can help. At Virgin Media, we take the protection of your little ones very seriously. - 5397856. You will be prompted to enter your PIN Number. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Have looked at previous similar posts and have tried. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Community Natter. . Use Google translate but you won’t be able to search. All Rights ReservedJoining in. 168. Age verification is limited, relying on self-reporting. Internet service providers have an obligation to protect families from inappropriate online content, too. Superstar. We would like to show you a description here but the site won’t allow us. Bypass Child Safe & Virus Safe. It's easy to turn on. I’ve called VirginMedia several times and they have not been able to help. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. Select Parental Controls in Virgin Media Web Safe. Children's experiences online are unique and constantly changing. Set up and change your Direct Debit details. Now select the Lock programmes by Age Rating option. Usually, it's best to either copy and paste the address in the field or make the changes via your hub settings page (more on how to access your hub settings can be found on this link - bottom of page). google (disable when using mobile data) 0 Kudos. 222 and 208. Switch to eBilling and save yourself £21 a year. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual. Options. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Clear search Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer.